Terms of Service

These terms govern access to and use of Kennelio, a product of Provada. By creating a facility workspace or otherwise using the service, you agree to them on behalf of yourself and, if applicable, your organization.

1. Subscriptions & billing

Paid plans are billed monthly or yearly in advance, as selected at checkout. Yearly plans are discounted relative to the monthly price and are non-refundable for the remainder of the term except where required by law. You can change plans or cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.

2. Your data

You retain ownership of the operational data (bookings, payments, owner and dog records, and similar) you enter into your facility workspace. We process it on your behalf to provide the service, as described in the Privacy Policy and Data Processing Addendum.

3. Acceptable use

Don't attempt to access another tenant's data, probe or bypass the isolation and security controls described in our security overview, or use the service to send unsolicited messages.

4. Availability & support

We aim for high availability but the service is provided without uptime guarantees on Free and Pro plans. Business and Multi-location plans may include an uptime SLA as agreed in a separate order form.

5. Termination

Either party may terminate for convenience at the end of a billing period. We may suspend access immediately for a material breach of these terms, including attempts to compromise tenant isolation.

6. Limitation of liability

The service is provided “as is.” To the maximum extent permitted by law, Provada's aggregate liability arising from these terms is limited to the amount paid for the service in the 12 months preceding the claim.

This page is a working template provided as a starting point and has not been reviewed by a lawyer. Have it reviewed before relying on it to govern real customer relationships.